Hotellitarbed OÜ's standard general conditions of sale
(does not apply to orders and products ordered directly from the e-shop)


1. General

a. These general standard conditions of sale (hereinafter: Terms) are the basis for all agreements resulting from the sale of products and/or services (hereinafter: Goods) sold by Hotellitarbed OÜ (hereinafter: Seller).
b. Conditions different from these Terms and Conditions are possible only with a corresponding agreement formalized in writing by the parties.
c. Nothing in these Terms and Conditions is intended to limit the legal rights of the consumer (in the sense of the Debt Law Act - VõS).
d. The general terms of use for Hotellitarbed OÜ web-shop orders are here.

2. Order confirmation, entry into force and cancellation

a. The basis of the relationship between the Seller and the Buyer is the Order drawn up on the basis of the Seller's offer and confirmed by the Buyer (hereinafter: the Order), which is confirmed by the legally competent representatives of the Buyer and the Seller if the terms of the transaction are suitable.
b. By confirming the Order, the Buyer agrees to these Terms and Conditions.
c. The order becomes effective upon receipt of the down payment (VõS §156) (hereinafter the Advance Payment) by the Buyer.
d. The order may be amended before it becomes effective. Changes cannot be made to the Order that has entered into force, the changes are formalized as a new Order.
e. The Buyer may cancel the Order before it becomes effective. Upon cancellation of an effective Order, neither the advance payment (VõS §157) nor the final payment will be refunded to the Buyer. Cancellation of the Order by the Buyer is considered, among other things, to abandon the ordered Goods, failure to pay the final amount of the Goods within 15 days of the payment deadline (except if the Buyer has received the Goods) and non-acceptance of the Goods within 30 days from the deadline for handing over the Goods. By canceling the order, the Buyer loses the right to the given Goods, they belong to the Seller and the Seller can reuse them for other purposes.

3. The price of the goods and the terms of its payment

a. The price of the goods and the terms of its payment are fixed in the Order and on the invoice drawn up on the basis of the Order.
b. VAT is added to the price of the goods according to the VAT rate in force in the Republic of Estonia.
c. Upon confirmation of the Order, the Buyer undertakes to pay a 50% advance payment for the Goods.
d. The final amount of the goods, from which the advance payment has been deducted, is paid by the Buyer upon receipt of the Goods. If this is not possible due to the agreed method of delivery or payment of the Goods, the Buyer shall pay for the Goods upon completion of the Goods.
e. The price of the goods includes packaging and transport costs to the Seller's warehouse or the destination specified in the Order.
f. If the payment deadline indicated on the invoice issued for the goods is exceeded, we charge a late fee of 0.2% per day on the unpaid amount.

4. Term of delivery of goods

a. The calculation of the deadline for the delivery of the goods begins when the Order comes into effect (upon receipt of the advance payment to the Seller's bank account).
b. The deadline is fixed in the Order. In the event that the deadline is specified or changed, the Seller will notify the Buyer at the contact phone number or email address indicated by the Buyer. Delivery and installation of the products ordered by the buyer take place at a time agreed separately by the seller.

5. Obligation to accept and inspect the goods

a. When receiving the Goods, the Buyer is obliged to check the conformity of the quantity of the Goods with the Order.
b. Upon receipt of the goods, the Buyer is obliged to inform the Seller immediately of any deviations that are visible to the eye during the delivery of the Goods.
c. The risk of accidental destruction and damage to the goods passes from the Seller to the Buyer upon delivery of the Goods.

6. Storage fee

a. The Seller has the right to demand from the Buyer a fee for storing the Goods in the Seller's warehouse for a time that exceeds 7 working days from the notification to the customer about the arrival of the goods. The storage fee is 9.3 EUR/month+km per base/unit of goods.

7. Ownership of goods

a. Ownership of the Goods is transferred from the Seller to the Buyer upon full payment of the purchase price of the Goods.

8. Submission of Claims

a. The buyer has the right to file claims within two years of receiving the Goods.
b. If the defect is of a technological nature, the Buyer may demand the repair of the Goods and, if repair is impossible, the replacement of the Goods. If the Goods can be repaired, the Buyer cannot demand a replacement, as this would cause unreasonable costs to the Seller.
c. In the event of a defect in the goods, the Buyer undertakes to inform the Seller of the problem by contacting the Seller's sales offices or sending an e-mail to support@hotellitarbed.ee and describing how and when the defect was discovered or occurred. The Purchaser's Order and a document proving payment for the Goods and, if possible, photos of the defect must be attached. The corresponding statement must be submitted within a reasonable time, but no later than 2 weeks after the defect was discovered. In case of non-observance of the said deadline without a valid reason, the Buyer loses the right to demand the Seller to repair or replace the Goods free of charge.
d. Material samples and descriptions of the Goods are used to approximate the quality of the Goods. In the case of Goods with individual characteristics (e.g. made to the Buyer's special order), a claim can only be made regarding the technical implementation, as the named product does not have specific characteristics. In the case of Goods made of natural material, the variability characteristic of the material is taken into account.

9. The seller is not responsible for:

a. for damage to the Goods caused by the buyer's fault or negligence;
b. for defects that have arisen as a result of improper installation and/or non-intended use of the product by the Buyer;
c. for the natural physical wear and tear of the goods under normal use;
d. in case of usage conditions different from the norm (humidity, temperature, wind, etc.);

10. Exchange of goods

a. The buyer has the right to submit a request for a good reason to exchange the Goods purchased ready-made in stock as a fixed product within 14 days from the date of purchase for equivalent Goods, provided that the Goods to be exchanged are not damaged and have not been used (including installed).
b. Goods specially made to special order, with special design and/or dimensions for the buyer cannot be exchanged.

11. Force majeure

a. The Seller is not responsible for non-fulfillment of the Order if it is due to circumstances beyond the Seller's control.

12. Other Terms.

a. All disagreements between the Seller and the Buyer will be resolved through negotiations in Estonian or English language. In the event that the negotiations do not yield results, the parties have the right to use all legal remedies under the law, including turning to the persons or institutions that resolve consumer complaints or to the court.

 

Yours truly

Hotelllitarbed OÜ
Phone +372 6 711 929
support@hotellitarbed.ee




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